As a dealer principal, you already know the math: your advertising spend brings in hundreds of leads a month, but most of your team only chases the hot ones. The rest go cold. Lugano ensures every single lead gets a real, personal follow-up — no matter the time of day.
Most dealerships only follow up with the hottest leads — and let the rest go cold. Lugano makes sure every single buyer gets a personal, timely response, whether it's 2pm or 2am.
We focus on the three areas where dealerships lose the most money: lead follow-up, appointment no-shows, and a messy CRM.
Every inbound lead gets a personal, conversational follow-up by text and email. Your buyers feel like they're talking to someone on your team — because they essentially are. We handle the entire back-and-forth until they're ready to come in.
Core ServiceThe system books test drives and service appointments directly into your team's calendar, then sends automated reminders to cut down no-shows. More appointments kept means more cars sold — simple as that.
Reduces No-ShowsEvery call, text, and email is automatically logged. Lead stages update themselves. Tasks get assigned to the right salesperson at the right time. Works with VinSolutions, DealerSocket, CDK, and more.
Zero Manual EntryWe handle every part of the setup. You don't need to be technical — you just need to show us your process.
A no-show is money walked out the door. Our automated reminder system keeps buyers engaged from the moment they book to the moment they arrive.
Reach out any way that works for you. We'll set up a free strategy call to walk through exactly what Lugano can do for your store.
We typically respond the same business day.